FAQs

Please reach out to [email protected]. We will help create your account.

Please reach out to [email protected] and we will help you get set up.

Today we are limiting Socure Launch customers to 1 solution. That said, if you want to change your solution or really need to add a second, please reach out to [email protected].

Yes! Please either ‘Chat with Socure’ or email [email protected].

The integration guide in your sandbox is written for React and Next.js, but our main documentation site is more language agnostic (cURL, JSON). You could also download the markdown file and have an LLM/agent convert it into whatever language/platform works with your stack.

We don’t currently have a test repo, but if you express interest to our support team, it’s something we can look into.

No, you won’t be able to get through a real interaction until you push to production. If you'd like to test different cases, we have a test case collection that you can replace your data with to see different outcomes.

Yes, you will need to initialize the session token in the frontend on a device (you can use your local machine), then pass that token back to your server.

All Socure Launch customers are granted $1,000.00 in free credits monthly. Depending on your solution, this will obviously equate to a varying number of API calls.

You get charged based on the number of evaluations initiated.

Yes. We charge based on the number of initiated evaluations.

Yes, we have a 1 evaluation per second rate limit.

Not in all cases, but yes, you can. Please reach out to [email protected]. When doing so, please share a little about your use case and reason for the request (seasonality, growth, etc.). It may be that it is time for you to upgrade to enterprise.

We have a Daily Evaluation Limit of 500 evaluations.

[Insert definition/details here]

Well that depends 🙂. We cannot tell you what product is best for you but we can help guide your thinking.

A great place to start is our documentation found here. Here you find detailed information about how our products work. Great for both technical and non-technical individuals.

Reach out to [email protected] and let them know exactly what you are looking for. There is a good chance it is in the works!

Please reach out to [email protected]. Depending on the exact needs they may be able to help. We will be publishing our planned feature releases soon!

Unfortunately, you cannot edit the workflow at this time. We will be adding the ability to configure certain aspects of workflows within Socure Launch soon. In the meantime, reach out to [email protected].

An API request to the Evaluation endpoint to assess risk of applications, events, or transactions occurring in your product. Each evaluation returns a decision and detailed reasoning.

Not today. We do offer that functionality in our enterprise offering. We may have that coming soon to Socure Launch 😉.

You can see your evaluation results under the ‘Evaluations’ tab in the left hand navigation.

[Insert details here]

Socure Hosted UI is an integration method that helps streamline the implementation and testing process. Each workflow has a set of prepackaged screens with necessary input fields, associated validation and business logic.

Not today. We are working on enabling localization but that will be coming in Q3 2026.

It depends on the solution. Document Verification & Watchlist Screening and Document Verification solutions do support all devices. The KYC & Watchlist Screening and KYC & Watchlist Screening with Prefill are only supported on mobile for the time being.

Currently, Socure Hosted UI (except Document Verification solutions) does not support localization. KYC solutions are currently mobile-only.

You can find detailed pricing by product here.

We bill on the last day of the month. As such, your first month will be prorated to account for the partial month.

When you are moving from our Sandbox environment into Production, you will be asked for your billing information.

Detailed guides can be found at the following documentation link: KYC & Watchlist Screening Guide

Detailed guides can be found here: Verify Module Guide

Detailed guides can be found here: Advanced Prefill Guide

Detailed guides can be found here: Watchlist Guide

Detailed guides can be found here: Document Verification Guide