Solutions for Startups FAQs

Please reach out to [email protected]. We will help create your account.

Please reach out to [email protected] and we will help you get set up.

Today we are limiting Socure Launch customers to 1 solution. That said, if you want to change your solution or really need to add a second, please reach out to [email protected].

Not directly today — Socure Launch locks in your integration method when you select a solution. Please either "Chat with Socure" or email [email protected] and we'll switch it for you. We're working on letting you try both before committing. Note that switching doesn't change your thresholds or which modules run — both paths use the same evaluation engine and workflow; only who builds the data-collection UI differs. See Hosted Flow vs. Direct API.

The integration guide in your sandbox is written for React and Next.js, but our main documentation site is more language agnostic (cURL, JSON). You could also download the markdown file and have an LLM/agent convert it into whatever language/platform works with your stack.

We don’t currently have a test repo, but if you express interest to our support team, it’s something we can look into.

No, you won’t be able to get through a real interaction until you push to production. If you'd like to test different cases, pass a Sandbox test token to force a specific decision, or backtest your workflow against your own data.

Yes, you will need to initialize the session token in the frontend on a device (you can use your local machine), then pass that token back to your server.

Each product guide documents its own enrichment response in isolation, but Handle Results has an expandable "See the full response payload" section under each outcome (ACCEPT, REVIEW) that assembles Digital Intelligence, Socure Verify, Sigma Identity Fraud, Sigma Synthetic Fraud, Global Watchlist, and the Predictive DocV step-up into one realistic evaluation response, so you don't have to piece it together yourself.

No. Sandbox evaluations are always free, with no limit, regardless of your credit balance. Credits and per-evaluation pricing only apply once you move to Production. If you see pricing (for example, "$X per evaluation") while you're still setting up in Sandbox, that price is describing what the solution costs in Production — it isn't a Sandbox charge.

All Socure Launch customers receive $1,000.00 in free credits monthly, applied to Production usage. Depending on your solution, this equates to a varying number of API calls. This doesn't affect Sandbox, which is unlimited and free.

You get charged based on the number of evaluations initiated in Production. Sandbox evaluations are never charged.

Yes. We charge based on the number of initiated evaluations.

Yes, we have a 1 evaluation per second rate limit.

Not in all cases, but yes, you can. Please reach out to [email protected]. When doing so, please share a little about your use case and reason for the request (seasonality, growth, etc.). It may be that it is time for you to upgrade to enterprise.

We have a Daily Evaluation Limit of 500 evaluations.

"For US Evaluations Only" means that the selected solution, data sources, and decisioning logic are currently designed to support identity verification and risk assessment for individuals within the United States.

This includes:

• US-based identity data (for example, SSN, address, phone, email)
• US regulatory and compliance considerations
• Data coverage and model performance optimized for US populations

Evaluations submitted for non-US individuals may result in incomplete data, reduced accuracy, or inability to return a decision.

If you need support for international users, please reach out to [email protected] to discuss available options.

Well that depends. We cannot tell you what product is best for you but we can help guide your thinking.

A great place to start is our Solutions for Startups documentation. There you find detailed information about how our products work. Great for both technical and non-technical individuals.

Reach out to [email protected] and let them know exactly what you are looking for. There is a good chance it is in the works!

Please contact [email protected]. Depending on the exact needs they may be able to help.

You can't edit the workflow at this time. To adjust your workflow, contact [email protected].

An API request to the Evaluation endpoint to assess risk of applications, events, or transactions occurring in your product. Each evaluation returns a decision and detailed reasoning.

Not today. We do offer that functionality in our enterprise offering. We may have that coming soon to Socure Launch.

You can see your evaluation results under the "Evaluations" tab in the left hand navigation.