What Is Case Management?
Explore the RiskOS™ Case Management toolset that empowers reviewers and analysts to investigate and resolve identity verification cases.
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How it works
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Input data is evaluated by an automated workflow
When consumer, business, device, or a combination of data is sent to the RiskOS™ Evaluation API, it kicks off a workflow that evaluates that data based on fraud and risk strategies and thresholds.
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Workflow outcomes become cases and are sent to an assigned queue
Once the workflow is completed, results become a case. If the case is assigned a Manual Review decision, it is sent to a Case Queue to be reviewed.
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Team members are assigned cases
Fraud and compliance teams can assign or unassign cases quickly and easily to team members from Case Queues.
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Case signals, enrichment data, and history are reviewed
Within the Case View, the reviewer can use the comprehensive insights provided to see the full picture.
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Status is changed
The case status can change from Open to In Review, or to other statuses and sub-statuses such as On Hold or Escalated. Sub-statuses are fully customizable.
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Decision is made
Once a reviewer is confident they have the information needed, they can make a decision to Accept or Reject the case.
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Outcome is communicated
The outcome, including the decision, of the case is communicated back to the customer system via API.
RiskOS™ Case Management features
Easily browse cases for team assignment and review, or quickly locate automatically decisioned or historical cases.
Gain a complete view into a case, including individuals, businesses, devices, enriched data, related cases, and more.
Ensure cases accurately reflect their state using flexible statuses and sub-statuses, moving cases through open, on hold, and closed states.
Gain "at a glance" insights into the most important signals and workflow results.
View comprehensive data returned from enrichments and partner data used for evaluating the case.
Replay the flow of data through a workflow from a Case View to see exactly which steps resulted in the decision outcome.
What are the benefits of Case Management?
The innovative Case Management solution offered by RiskOS™ delivers the following benefits:
- Composite identity profiles: We connect fragmented records into a single, consistent profile. If one source has SSN and DOB, another has name and address, and a third has phone and partial DOB—we bring those together so you see one complete identity, not scattered pieces.
- Event-level persistence: Every check ties back to the same profile. Whether it’s onboarding, a login, or a transaction, you’re always working from one persistent identity.
- Transparent source attribution: Each decision shows which sources contributed—credit, telco, government, utility, and more. You can see exactly where the data came from.
- Adaptive match logic: The system dynamically weighs attributes like SSN, name, and address based on age, region, and data quality, so matches are accurate in every context.
- Accuracy framework: We evaluate identity data using multiple signals: source authoritativeness, cross-attribute coherence (e.g., SSN issue year vs. DOB), frequency of occurrence across datasets, and anomaly detection to flag inconsistencies.
- Cross-journey linkage: SocureID acts like a universal key. It connects the same person across onboarding, authentication, and fraud review—so you see one identity everywhere.
Watchlist Case Management
Watchlist alerts appear in a separate case management queue. Read more about Watchlist Case Management.
Updated about 1 month ago