Troubleshooting

Make sure the fields required by the products utilized in the workforce verification workflow are passed in the RiskOS Evaluation API request. Please refer to the product documentation for Socure products utilized in the workflow to understand what fields are required by the respective products. For example, if you are utilizing Socure's Digital Intelligence in the account takeover workflow, you would need to pass di_session_token.

Make sure the RiskOS Evaluation API request includes the docv.config field and docv.config.send_message is set to true.