Case Review Process

Case Preview panel

The Case Preview panel provides a condensed summary of a case, allowing you to quickly understand key details.

To open the Case Preview panel, select a case from the case list. You can then use the Case Preview panel to perform the following actions:

Feature	Description
Notes	Add notes to document your thoughts and findings while investigating a case.
Add attachments	Upload up to 10 files (max 50MB each) per note as supporting evidence. Files can be renamed before finalizing a decision but cannot be edited or deleted afterward. Supported file types include: PDFs Images and videos Text documents Microsoft Office files (Word, Excel, PowerPoint)
Status	Classify cases based on their progress or required actions.
Tag	Categorize or highlight key attributes of cases, helping users quickly identify characteristics or risk factors.

Bulk update cases

To bulk update cases, select multiple cases from a Queue, then use the Case Preview panel to update their notes, statuses, or tags.

Single Case View

The Single Case View provides a detailed summary of a case, including:

Third-party data for additional verification

Insights into connected cases to identify patterns

Geolocation details for location-based analysis

Other relevant case information to support decision-making

To open the Single Case View, click a case’s Application ID in a Queue. You can then use the side panel to take notes, attach files, update the status, or apply tags.

These features, combined with tools for documenting case history and in-depth findings, enable reviewers to reconstruct the full story of each case.

Single Case View top panel

The top panel is fixed across every Case View page and includes:

The case ID
The applicant’s name (or card owner / main individual involved)
The current status of the case
Links to past case history
The user assigned to the case
A link to follow the decision path

Together, these elements give reviewers a quick overview and easy access to commonly used features.

Top panel quick actions

Click the three-dot menu at the top of the Single Case View to access quick actions:

Assign Now: Assign the case to a specific user.
View More Details: Access additional case details.
Customize Layout: Rearrange the tile view to fit your preferences.
Review Raw Response Data: View the evaluation record in JSON format.
Download Case Report: Export key case information as a PDF.
Add Attributes to Allow/Deny List: Add attributes to existing Allow or Deny Lists.

Case History

The Case History side panel records all updates to a case, allowing you to quickly understand past activity. Open it by clicking Case History in the top panel.

Each entry in the Case History may include:

Case notes
Assignment updates
Status updates
Tag updates

The following actions are available in the Case History side panel:

Feature	Description
Notes	Add notes to document your thoughts and findings while investigating a case.
Add attachments	Upload up to 10 files (max 50MB each) per note as supporting evidence. Files can be renamed before finalizing a decision but cannot be edited or deleted afterward. Supported file types include: PDFs Images and videos Text documents Microsoft Office files (Word, Excel, PowerPoint)
Status	Classify cases based on their progress or required actions.
Tag	Categorize or highlight key attributes of cases, helping users quickly identify characteristics or risk factors.