FAQs
This section addresses common questions about accessing Socure’s portals, including the ID+ Platform, Admin Dashboard, and the RiskOS™ environments.
Portal access overview
Use the table below to find the correct URL for each portal:
| Socure Portal | URL |
|---|---|
| Admin Dashboard | https://dashboard.socure.com |
| RiskOS™ Sandbox | https://riskos.sandbox.socure.com |
| RiskOS™ Production | https://riskos.socure.com |
Frequently asked questions
If I am an ID+ customer and I have not migrated to RiskOS™, which portal do I use?
ID+ customers who have not migrated to RiskOS™ should use Admin Dashboard (https://dashboard.socure.com).
If I am a RiskOS™ customer and I have never previously integrated with ID+, which portal do I use?
RiskOS™ customers who have never previously integrated with ID+ should use RiskOS™ Sandbox (https://riskos.sandbox.socure.com) for sandbox access and RiskOS™ Production (https://riskos.socure.com) for production access.
If I am an ID+ customer who has migrated or is in the process of migrating to RiskOS™, which portal do I use?
ID+ customers who have started to use RiskOS™ should use Admin Dashboard (https://dashboard.socure.com) to access ID+ transactions.
They should also use RiskOS™ Sandbox (https://riskos.sandbox.socure.com) for sandbox access and RiskOS™ Production (https://riskos.socure.com) for production access.
If I am an ID+ customer who has migrated or is in the process of migrating to RiskOS™, do I need different sign-in credentials to access Admin Dashboard and RiskOS™?
No. If your ID+ and RiskOS™ accounts are not enabled for SAML/SSO, you would use the same email/password to access Admin Dashboard, RiskOS™ Sandbox, and RiskOS™ Production.
If I am an ID+ customer with SAML/SSO enabled, how do I access Admin Dashboard and RiskOS™?
If your ID+ and RiskOS™ accounts are enabled for SAML/SSO, you would access Admin Dashboard, RiskOS™ Sandbox, and RiskOS™ Production from your respective identity provider page (e.g., Okta).
Note: Email/Password-based sign-in is not applicable for SAML/SSO-enabled accounts. Sign-in attempts with email/password for SAML/SSO customers will fail with an "Invalid Signin flow." message.
If I am an ID+ customer who has started to use RiskOS™, how do I access my ID+ transactions?
You can access your ID+ transactions from Admin Dashboard (https://dashboard.socure.com) with a unified (common) set of sign-in credentials.
You will not be able to view ID+ transactions within RiskOS™, but you can open another browser tab to access the Admin Dashboard while working in RiskOS™.
If I am an ID+ customer who has started to use RiskOS™, will I be able to view my ID+ transactions in RiskOS™?
At this time, you will not be able to view ID+ transactions within RiskOS™.
You can access ID+ transactions by visiting Admin Dashboard (https://dashboard.socure.com) in another browser tab.
We are working on improving the user experience by adding the ability to search for and view your ID+ transactions in RiskOS™, expected by the end of 2025.
If I am an ID+ customer who has started to use RiskOS™, what happens if I log out?
You will be logged out of all active sessions across Admin Dashboard, RiskOS™ Sandbox, and RiskOS™ Production.
Why do I see an error message when switching between accounts?
Users are not allowed to switch between accounts that are enabled with different authentication modes. The system only allows access to accounts that match the way the user initially signed in.
Examples:
- If Parent Account 1 is enabled for SAML and Sub Account 1 is not enabled for SAML:
- A user signing in through SSO/SAML can access Parent Account 1 but will see an error when switching to Sub Account 1.
- A user signing in with email/password can access Sub Account 1 but will see an error when switching to Parent Account 1.
This behavior is expected due to mismatched authentication modes across accounts.
Updated 5 months ago