Create and Edit a Workflow

Build Your Workflow

A workflow in RiskOS™ is a configurable sequence of steps that automates decision-making for risk and fraud use cases like identity verification during consumer onboarding or account takeover (ATO) prevention.

1. Create a new workflow

In the left navigation, go to Workflows and select your workflow directly.
Click New Workflow.

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Note:
You can also import an existing workflow into RiskOS™ and modify it. To import, click Import Workflow, then upload a previously exported JSON file.

The new workflow will be automatically named based on the selected use case. To rename it, click the pencil icon next to the default name.
On the Workflow Canvas, you can:
- Click the plus (+) icon to add a step, or
- Right-click anywhere on the canvas to add a step directly.

Available workflow steps

The following table lists common steps you can add:

Core functionality steps

Core steps allow you to manipulate and enhance the decision flow.

Workflow Step	Description
Input	Every workflow has exactly one input step, and it serves as the starting point of every evaluation.
Transformation	Applies stateless functions to modify, reformat, or augment case data.
Condition	Evaluates case data against defined logic to determine which path the workflow should follow.
Tag	Assigns tags to cases based on specific criteria, helping categorize and filter them in downstream analysis or review.
Wait	Introduces a delay or pauses a workflow until certain conditions are met.
Rule Score Card	Enables rule-based risk scoring by evaluating multiple rules and assigning weighted scores to cases.
Note	Adds annotations or internal context within the workflow. These do not affect the decision flow but help with documentation and collaboration.

Data enrichment and Step Up

Enrichment steps allow you to add additional data to your decision flow by calling specific data products/API or triggering a step up.

Workflow Step	Description
Enrichment	Integrates external data services or APIs into the workflow to provide additional signals for decision-making.
OTP Verification	Verifies user identity through one-time passcodes (OTP) via email, SMS, or voice.

Decision/Outcome steps

Decision steps are the final 'leaves' of each decision flow and end the evaluation.

Workflow Step	Description
Decision	Makes the final call in the workflow—accept, reject, or send to manual review.
Decision Rules	Combines conditions, decisions, and manual review logic into a single configurable ruleset.
Manual Review	Routes cases to human reviewers when automatic decisions cannot be made.

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Note:
A well-structured workflow typically includes Input, Enrichment, Condition, and Decision steps.
For advanced use cases, consider:

Transformation: Modify data inline.

Rule Score Card: Assign a weighted risk scores.

Tag: Categorize evaluations for downstream analysis.

Wait: Pause until conditions are met or data becomes available.

2. Test your workflow

After configuring your workflow, click Save.
Click Run Backtest.
In the Select Case menu, choose your test input method:
- Select cases from a list
- Use a custom JSON payload
Click Run Test, then Confirm.
When the test completes with no errors, click Exit Test.

For details on analyzing results, see Workflow Testing.

3. Publish and launch your workflow

Click Publish to move your workflow into the Published stage.
If you have the correct permissions, click Make Live to activate it.

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Published vs. Live:
A workflow must first be published. Only published workflows can then be made Live to process real evaluations via the API integration.