Usage Scope

Behind every risk score and identity match is a team of fraud, compliance, and support professionals working hard to protect their organizations and legitimate users. But when AI decisions are a black box, those teams are left spending hours decoding model logic, escalating to data science, and second-guessing outcomes. Socure’s GenAI Explainability changes that.

By transforming dense risk signals into intuitive, plain-language summaries, this feature empowers analysts to move faster and with greater confidence. Instead of parsing dozens of reason codes or combing through raw data, they get an immediate understanding of why a decision was made—tailored to the specific case at hand.

This clarity not only speeds up case resolution but also builds consistency in decision-making, reduces the need for escalations, and unlocks operational autonomy. Investigations that once took hours now take minutes. And every explanation is saved alongside the decision data—making internal governance and external audits smoother and more defensible.

Just as importantly, GenAI Explainability reinforces trust. Trust in the AI powering Socure’s platform. Trust between business units and technical teams. And trust between Socure and its customers, who now have an auditable, transparent window into every decision made.

GenAI Explainability is available for the following supported products:

• Verify (KYC)
• Verify+
• Predictive DocV
• Sigma Identity Fraud
• Sigma Synthetic Fraud
• Email Risk
• Phone Risk
• Address Risk
• Watchlist

GenAI Explanation is expected to have a latency of 5-10 seconds if it has not been viewed previously. If a GenAI Explanation has been viewed previously, it will be loaded within 1-2 seconds.

GenAI Explainability is currently not supported in Sandbox environment because Sandbox environment returns pre-configured model scores and underlying model features that are a pre-requisite to generating a GenAI explanations. In order to demonstrate the capability, we are going to provide pre-canned GenAI explanations in the Sandbox environment in the near future.