FAQs

Yes. Each explanation is generated based on the unique signals and data from that evaluation.
It’s tailored to the actual score and contributing features, so no two explanations — much like evaluations — are exactly the same.

The explanation is static once it's generated.
It’s saved to that evaluation and won’t change — even if someone else clicks the button again.
This ensures consistency and auditability.

It can. If an analyst clicks the explanation button, the system will still generate a summary — even for low-risk scores.

It explains the risk signals and features that most influenced the score — based on that evaluation's data.
It’s not a technical deep dive into the model mechanics, but rather a plain-language summary of why the model responded the way it did.

Yes. This feature is and will be available for all new and existing RiskOS customers.
In the rare case that a customer does not want this feature for compliance or other reasons, it can be turned off by Socure’s Support team.

No. The explanations are generated for Socure’s own products only.

Not yet. The current version provides a one-time, non-interactive explanation.
Interactive Q&A is on the roadmap for a future phase.
In later releases, users will be able to ask clarifying questions and get additional context.

No. The GenAI Explainability feature is free and available as a part of the RiskOS platform.