FAQs

Usage & Access

How can this product be used outside of RiskOS™?

Sigma First-Party Fraud is available through Socure’s API-based integrations in addition to RiskOS™ workflows. Availability depends on your product configuration and enabled integrations.


Integration and input formatting

Are certain data inputs required?

Sigma First-Party Fraud evaluates the identity and account attributes provided with each request. Core identity attributes typically include name, date of birth, government identifiers, and address. Providing more complete inputs improves matching and overall risk assessment.

What is expected latency and performance?

Response times and performance characteristics vary based on integration type, input completeness, and request volume. High-throughput or batch use cases may require coordination with Socure to ensure appropriate configuration.

Can thresholds or other configuration options be customized?

When used within RiskOS™, Sigma First-Party Fraud can be incorporated into workflows that route activity based on scores, reason codes, and supporting signals. Organizations define usage according to their fraud policies and operational requirements.


Output and interpretation

How are reason codes and risk signals interpreted?

Reason codes highlight contributing factors associated with elevated first-party fraud risk, while risk signals provide additional context across identity, account, application, and transaction activity to support investigation and decisioning.

What is the difference between third-party and first-party fraud detection?

Third-party fraud typically involves misuse of stolen or synthetic identities, while first-party fraud involves abuse or misuse by individuals operating under their own identity, often reflected through behavioral patterns over time.


Testing and validation

Are there standard test scenarios?

Socure provides testing and validation resources to support implementation and evaluation of Sigma First-Party Fraud. Available options depend on your integration type and configuration.

Does the solution support batch or portfolio analysis?

Sigma First-Party Fraud supports a range of evaluation approaches depending on customer needs and configuration. Contact Socure to discuss available options.


Troubleshooting and support

What should I do if results appear unexpected?

If results appear incomplete or unexpected, verify that required inputs are being provided and that the integration is configured as intended. For additional assistance, contact Socure Support.


Compliance and usage considerations

How should Sigma First-Party Fraud be used in regulated environments?

Sigma First-Party Fraud is designed to support fraud risk assessment. Organizations are responsible for ensuring usage aligns with applicable laws, regulations, and internal policies.