User Guides
Home
Start typing to search…

RiskOS™ Case Management

What is Case Management?

RiskOS™ includes a comprehensive Case Management solution featuring a robust toolset that empowers reviewers and analysts to make confident decisions about the cases they investigate. Combining the best fraud and risk data from Socure and its partners, along with powerful investigative tools, ensures that no stone remains unturned.


Related topics

Watchlist Case Management

Learn how to review, disposition, and manage cases that arise when an entity matches a watchlist during screening or monitoring.

Workflows & decision paths

Learn how decision paths visualize the steps, rules, and signals that led to a specific case outcome—providing transparency and auditability.


How it works

  1. Input data is evaluated by an automated workflow

    When consumer, business, device, or a combination of data is sent to the RiskOS™ Evaluation API, it kicks off a workflow that evaluates that data based on fraud and risk strategies and thresholds.

  2. Workflow outcomes become cases and are sent to an assigned queue

    Once the workflow is completed, results become a case. If the case is assigned a Manual Review decision, it is sent to a Case Queue to be reviewed.

  3. Team members are assigned cases

    Fraud and compliance teams can assign or unassign cases quickly and easily to team members from Case Queues.

  4. Case signals, enrichment data, and history are reviewed

    Within the Case View, the reviewer can use the comprehensive insights provided to see the full picture.

  5. Status is changed

    The case status can change from Open to In Review, or to other statuses and sub-statuses such as On Hold or Escalated. Sub-statuses are fully customizable.

  6. Decision is made

    Once a reviewer is confident they have the information needed, they can make a decision to Approve or Decline the case.

  7. Outcome is communicated

    The outcome, including the decision, of the case is communicated back to the customer system via API.


RiskOS™ Case Management features

Case Queues

Easily browse cases for team assignment and review, or quickly locate automatically decisioned or historical cases.

Case Views

Gain a complete view into a case, including individuals, businesses, devices, enriched data, related cases, and more.

Lifecycle Management

Ensure cases accurately reflect their state using flexible statuses and sub-statuses, moving cases through open, on hold, and closed states.

Tags and Reason Codes

Gain "at a glance" insights into the most important signals and workflow results.

Enrichment Insights

View comprehensive data returned from enrichments and partner data used for evaluating the case.

Decision Paths

Replay the flow of data through a workflow from a Case View to see exactly which steps resulted in the decision outcome.


What are the benefits of Case Management?

The innovative Case Management solution offered by RiskOS™ delivers the following benefits:

  • Composite identity profiles: We connect fragmented records into a single, consistent profile. If one source has SSN and DOB, another has name and address, and a third has phone and partial DOB—we bring those together so you see one complete identity, not scattered pieces.
  • Event-level persistence: Every check ties back to the same profile. Whether it’s onboarding, a login, or a transaction, you’re always working from one persistent identity.
  • Transparent source attribution: Each decision shows which sources contributed—credit, telco, government, utility, and more. You can see exactly where the data came from.
  • Adaptive match logic: The system dynamically weighs attributes like SSN, name, and address based on age, region, and data quality, so matches are accurate in every context.
  • Accuracy framework: We evaluate identity data using multiple signals: source authoritativeness, cross-attribute coherence (e.g., SSN issue year vs. DOB), frequency of occurrence across datasets, and anomaly detection to flag inconsistencies.
  • Cross-journey linkage: SocureID acts like a universal key. It connects the same person across onboarding, authentication, and fraud review—so you see one identity everywhere.

📘

Watchlist Case Management

Watchlist alerts appear in a separate case management queue. Read more about Watchlist Case Management.

Updated 3 months ago