FAQs

This section includes frequently asked questions (FAQs) about Phone Risk.

Phone Risk general product behavior

Which regions are supported?

Phone Risk is available in multiple regions, with coverage expanding over time. Availability and signal depth may vary by country.

Refer to product documentation or contact Socure Support for the most up-to-date information on regional availability.

How does Phone Risk behave across different regions?

Phone Risk returns signals based on the data available for a given region. In some regions, certain scores or correlations may be limited or unavailable.

Results should be interpreted in the context of regional data coverage and combined with other signals where appropriate.

Do integrations need to change for international use?

Phone Risk is accessed through the same integration regardless of region. Behavior and available outputs depend on the inputs provided and the supported capabilities for the evaluated country.

Are signals consistent across regions?

Signal availability and interpretation may vary by region due to differences in data sources and regional considerations.

Where possible, outputs are aligned to a consistent schema to support unified workflow logic.


SIM Swap

What is SIM swap fraud?

SIM swap fraud occurs when control of a phone number is transferred without the subscriber’s authorization. This can allow attackers to intercept communications or bypass SMS-based verification.

What is SIM swap verification?

SIM swap verification is a risk signal used to identify whether a phone number has recently experienced a SIM change, which may indicate elevated fraud or account takeover risk.

How are SIM swap signals used?

SIM swap indicators are evaluated alongside other phone risk signals and can be used to inform review, escalation, or additional verification decisions within a workflow.

Who provides SIM swap signals?

SIM swap signals are derived from telecommunications data sources and integrated into Socure’s risk assessment capabilities where supported.

What are common use cases for SIM swap signals?

SIM swap signals are commonly used to strengthen risk assessment for sensitive actions such as account recovery, high-value transactions, or changes to authentication credentials.

Are all phone providers supported for SIM swap signals?

SIM swap signal availability depends on provider participation and data access. Coverage may vary across regions and providers.

Why is SIM swap coverage variable?

SIM swap data availability depends on how phone service providers manage subscriber information and expose relevant data for verification.

How long does it take to enable SIM swap support?

Enabling SIM swap support may require additional configuration and coordination, depending on region and provider capabilities.

What detection window is used for SIM swap signals?

SIM swap indicators evaluate recent activity based on configurable parameters defined during setup.

What is required to use SIM swap verification?

Use of SIM swap signals may require additional agreements or configuration steps, depending on regional and provider requirements.